Communications Blog
Staying Productive while Working from Home
With many of us now working from home, new distractions are forcing some to ask "how can I stay productive?". Here are some tips and tricks on staying productive while at home. Keep your morning routine So you are now working from home. This doesn't mean you should...
3CX WebMeeting Updated to have More Control
3CX Webmeeting has recently seen some much needed updates, and with the current working conditions requiring many to work from home, this couldn't have come at a better time. The updates include an improved UI with a much better layout for multi-person meeting, better...
Virtual Call Centers are on the rise, are you ready for one?
The popularity of virtual call centers in growing rapidly as business owners seek to decrease overhead, enable their employees to work from home, and seek geographically diverse employees. Lets look at how creating a virtual call center can help, and discuss how we...
Is your IVR letting you down?
Interactive voice systems (IVR’s) were once touted as the miracle solution for contact centres. Yet they have a fundamental flaw; consumer’s just don’t seem to like them! To address this, IVR’s need to be designed with customer experience rather than business...
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