by AWC Communications | Apr 30, 2020 | News
3CX Webmeeting has recently seen some much needed updates, and with the current working conditions requiring many to work from home, this couldn’t have come at a better time. The updates include an improved UI with a much better layout for multi-person meeting,...
by AWC Communications | Apr 28, 2020 | Best Practices
The popularity of virtual call centers in growing rapidly as business owners seek to decrease overhead, enable their employees to work from home, and seek geographically diverse employees. Lets look at how creating a virtual call center can help, and discuss how we...
by AWC Communications | Apr 22, 2020 | Best Practices
Interactive voice systems (IVR’s) were once touted as the miracle solution for contact centres. Yet they have a fundamental flaw; consumer’s just don’t seem to like them! To address this, IVR’s need to be designed with customer experience rather than business...
